- Why go Iconic instead of someone else?
It’s simple. We offer the highest performance modded on the market while saving you money in the process. We believe a custom controller shouldn’t cost hundreds of dollars. That’s why we focus on bringing you high quality cost effective controllers. With multiple options, you control your dream controller. With our fast shipping, your item will arrive in 7-14 business days. We only use official Microsft and Sony controllers. With over 10 years of experience in custom modded controllers, our technicians are the best in the business. Customer satisfaction is out top priority. This is what drives us which is why we offer a number of different contact options including a live chat with a human being and 24-hour support.
- Are modded controllers illegal?
No! Our modded controllers are 100% legal and undetectable. We only use genuine Microsoft and Sony controllers.
- Who do you use to ship products?
We use USPS for domestic orders and UPS or DHL for international orders.
- International shipping, customs, duty, VAT fees.
Unfortunately, we have no control over customs, duty, and VAT. In the event that one of these might be applied, it is usually a minimal cost. Customs laws vary from country to country and we recommend you contact your customs office to find out the current import tax laws. We have shipped controllers all over the world with no issue and are confident in our international shipping procedure. If you have any questions feel free to contact us.
- What is shipping insurance?
Shipping insurance will cover the cost of your package if it is lost in the mail for a flat rate of $3.99. If your controller is lost we will cover the cost of making a new one for you and shipping it.
- Where can I track my package?
You can track the status of your order under My Account.
- Do you offer extended warranty?
Yes we do! At the time of purchase, we offer a 1-year and 2-year warranty. The warranty does not cover normal wear and tear or abuse. If your controller stops functioning or a modification is no longer working please contact our support team for a warranty claim.
- What if I didn’t purchase an Iconic Controller and I want to get one repaired?
You can send in your controller for an evaluation fee of $19.99. We will diagnose what is wrong with your controller and provide a solution. If you choose to have your controller repaired, the $19.99 fee will then be applied to the overall cost of the repair.